Key details

This website privacy policy describes how Lordswood Leisure Centre protects and makes use of the information you give the company when you use this website.

If you are asked to provide information when using this website, it will only be used in the ways described in this privacy policy.

This policy is updated from time to time. The latest version is published on this page.

This website privacy policy was updated on: 10th April2018

If you have any questions about this policy, please email comments@lordswood-leisure.co.uk

Introduction

We gather and use certain information about individuals in order to provide products and services and to enable certain functions on this website.

We also collect information to better understand how visitors use this website and to present timely, relevant information to them.

What data we gather

We may collect the following information:

• Name
• Contact information including email address and telephone number
• Demographic information, such as postcode, preferences and interests
• Website usage data
• Purchase/Booking information
• Other information relevant to client enquiries
• Other information pertaining to special offers and surveys

How we use this data

Collecting this data helps us understand what you are looking from the company, enabling us to deliver improved products and services.

Specifically, we may use data:

• For our own internal records.
• To improve the products and services we provide.
• To contact you in response to a specific enquiry.
• To customise the website for you.
• To send you promotional emails about products, services, offers and other things we think might be relevant to you.
• To send you promotional mailings or to call you about products, services, offers and other things we think might be relevant to you.
• To contact you via email, telephone or mail for market research reasons.

Cookies and how we use them

What is a cookie?

A cookie is a small file placed on your computer’s hard drive. It enables our website to identify your computer as you view different pages on our website.

Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you. They also enable us to see information like how many people use the website and what pages they tend to visit.

How we use cookies

We may use cookies to:

• Analyse our web traffic using an analytics package. Aggregated usage data helps us improve the website structure, design, content and functions.
• Identify whether you are signed in to our website. A cookie allows us to check whether you are signed in to the site.
• Test content on our website. For example, 50% of our users might see one piece of content, the other 50% a different piece of content.
• Store information about your preferences. The website can then present you with information you will find more relevant and interesting.
• To recognise when you return to our website. We may show your relevant content, or provide functionality you used previously.

Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.

Controlling cookies

You can use your web browser’s cookie settings to determine how our website uses cookies. If you do not want our website to store cookies on your computer or device, you should set your web browser to refuse cookies.

However, please note that doing this may affect how our website functions. Some pages and services may become unavailable to you.

Unless you have changed your browser to refuse cookies, our website will issue cookies when you visit it.
A cookie notification bar is shown when you first visit our website, by clicking the continue button or continuing to browse the website we assume your permission to use cookies.

You can view the cookies we use at the bottom of our privacy policy, there is also an option to turn on or off unnecessary cookies.

To learn more about cookies and how they are used, visit All About Cookies.

Cookies we collect

Our website – we use cookies on our website to make it work correctly and effectively, these include cookies for:
– Remembering if we have asked you questions previously – i.e. cookie consent, surveys etc.
– Remembering your login information so that you can stay logged in whilst navigating pages (username and encrypted password)
– Human Verification – a cookie used to verify if you are a bot or an actual visitor (human)
– Session tracking – tracking of page views and which pages you have visited.

Social Websites – we use cookies that allow you to easily share our content on your chosen social media platform.

Controlling information about you

When you fill in a form or provide your details on our website, you will see one or more tick boxes allowing you to:

• Opt-in to receive marketing communications from us by email or telephone.

• Opt-in to receive marketing communications from our third-party partners by email or telephone.

If you have agreed that we can use your information for marketing purposes, you can change your mind easily, via one of these methods:

• Review a previous marketing e-mail and change your opt-in settings usually found at the bottom of the e-mail.
• Send an email to comments@lordswood-leisure.co.uk

We will never lease, distribute or sell your personal information to third parties unless we have your permission or the law requires us to.

Any personal information we hold about you is stored and processed safely and securely under our data protection policy, in line with the Data Protection Act 1998.

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do / do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us at comments@lordswood-leisure.co.uk

You may request details of personal information which we hold about you, you can also request us to remove all personal information about you.

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Security

We will always hold your information securely.

To prevent unauthorised disclosure or access to your information, we have implemented strong physical and electronic security safeguards.

We also follow stringent procedures to ensure we work with all personal data in line with the Data Protection Act 1998.

Links from our site

Our website may contain links to other websites.

Please note that we have no control of websites outside the lordswood-leisure.co.uk, llc-tickets.jnptechnical.co.uk or thequeesuites.co.uk domains. If you provide information to a website to which we link, we are not responsible for its protection and privacy.

Always be wary when submitting data to websites. Read the site’s data protection and privacy policies fully.